FAQ
Questions, answered.
Common questions from hotels and hospitality businesses sourcing textiles and guest essentials through HADARA Hospitality.
About HADARA & Shipping
Who is HADARA Hospitality?+
HADARA Hospitality is a hospitality sourcing and supply company based in Istanbul, part of the BYHADARA Group. We help hotels, resorts, serviced apartments and hospitality buyers source hotel textiles and guest amenities from Türkiye, with specifications, samples and coordinated delivery.
What countries do you ship to?+
We are based in Istanbul, Türkiye, and serve hospitality buyers internationally, with a focus on the Gulf, North Africa, Europe, the Balkans and the Caucasus. Share your destination with us and we'll confirm shipping and delivery options.
What shipping methods do you use?+
We arrange sea or air freight depending on your order size, timeline and destination — sea freight for larger bulk orders, air freight when speed matters more than cost. We'll recommend the right option and confirm shipping costs as part of your quotation.
How long does production and delivery take?+
Timelines depend on the product, quantity and any customization involved. We'll confirm a realistic delivery schedule as part of your quotation, before production begins.
Can we request samples before placing a bulk order?+
Yes. You can request a physical sample before a bulk order. Our team confirms availability and sample terms for each request, so you can review the product before moving to quotation.
Products & Specifications
What is the minimum order quantity (MOQ)?+
The minimum order is 100 pieces per product, for every product in our range, and 100 meters for upholstery fabric. The one other exception is the kids' bathrobe, at 300 pieces. Share your property size and requirements when requesting a quote, and we'll build your order from there.
Do you offer custom branding, embroidery or private labeling?+
Custom branding, embroidery and private labeling can be discussed per product — from embroidered logos on robes and towels to custom labeling on amenity bottles and packaging. Tell us what you need when requesting a quote, and we'll confirm what is possible in the quotation.
Can you match our existing linen or towel specifications exactly?+
In many cases, yes. Share your current specifications — thread count, GSM, material, size — and we'll source the closest match, or recommend an upgraded alternative.
Are your products suitable for commercial laundry?+
Our hospitality textiles are selected and specified with commercial laundry conditions in mind. Tell us about your laundry setup and we'll recommend fabric weights and constructions suited to it.
What does GSM or thread count mean, and how do I choose the right quality tier?+
GSM (grams per square meter) measures a towel's density and absorbency; thread count measures bed linen fineness. Higher isn't always better for every use case — see our Fabric Quality Guide for a full breakdown of what each range means in practice.
Do you provide technical specification sheets?+
Yes. Every product page has a downloadable technical specification sheet with the specification details published for that product, useful for your own internal procurement documentation.
Can you supply custom sizes not listed on your website?+
Custom sizes can be requested for most products. Let us know your required dimensions when requesting a quote, and we'll confirm feasibility and pricing in the quotation.
Ordering, Payment & Business
What payment terms do you offer?+
Payment terms are agreed per order, based on quantity and destination. Get in touch with your requirements and our team will confirm terms as part of the quotation.
How do I get started?+
Request a quote or send us a message with your property details and what you're looking for. We'll follow up with recommended specifications and next steps.
What information do I need to provide for an accurate quote?+
The more detail you share, the more accurate your quote — property name and type, room count or star rating, the products and quantities you need, your delivery destination, and any target dates or branding requirements. Our quote request form walks you through all of it.
Can I track my order once I've placed it?+
Yes. Approved partner accounts get access to our online portal, where you can track order status from quote through delivery, view quotes we've sent you, and access your documents in one place.
Do you support ongoing supply or replenishment, not just one-off orders?+
Yes — beyond a one-time order, we support ongoing replenishment as part of your regular operations. Let us know your expected reorder cycle when requesting a quote.
Is there a minimum hotel star rating or property size you work with?+
We specialize in supplying 3 to 5-star hotels, resorts and serviced apartments. Share your property details when requesting a quote, and we'll confirm the best fit for your needs.
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